PSHM 5600

Service Excellence in Healthcare: Quality Improvement & Customer Service

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Course Description

Prerequisites

Admission to HSM Grad Certificate Program

Explores the concepts and organizational factors impacting service delivery and quality management in healthcare; examines service excellence processes/resources to improve customer service and quality. Applies strategies to address challenges in quality and service management; focuses on the concepts, theories, and applications to improve decision making in quality and customer service.

Instructors

Fall 2026 Last 5 Years

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